Frequently Asked Questions
Everything you need to know about your Donna Bella Hair experience.
How long does shipping take for my extensions?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for those who need their hair sooner.
What is your return and exchange policy?
We offer a 30-day return policy on all unopened and unused products. For hygiene reasons, extensions must be in their original packaging with the security seal intact to qualify for a refund or exchange.
Can I use heat styling tools on Donna Bella Hair?
Yes, our extensions are made from 100% Remy human hair, meaning you can curl, straighten, and blow-dry them. We recommend using a heat protectant spray and keeping tools below 350°F to maintain hair health.
How do I choose the right color match?
We offer a digital Color Match Quiz on our site, or you can purchase a Color Ring to see the shades in person. You can also email a photo of your hair in natural lighting to our stylists for a professional recommendation.
Do you offer professional discounts for stylists?
Yes! We have a dedicated Pro Program that offers exclusive wholesale pricing, early access to new products, and specialized training resources for licensed hair professionals.
How long will my hair extensions last?
With proper care and maintenance, our professional-grade extensions typically last 6 to 12 months. Longevity depends on the application method used and your daily aftercare routine.